IT Support, Cyber Security and Website Design FAQs

IT Support FAQs

What does managed IT support include?

Managed IT support covers the ongoing maintenance and support of your business IT systems. This includes device monitoring, software updates, backup management, security tools, and day-to-day technical support to keep systems running reliably.

Do you provide IT support for small businesses?

Yes. We specialise in IT support for small and medium-sized businesses, providing practical and cost-effective solutions without unnecessary complexity.

Do you offer remote and on-site IT support?

Yes. Most issues can be resolved remotely for speed and convenience, while on-site support is available when required for installations, hardware issues, or more complex problems.

How quickly can IT issues be resolved?

Response times depend on your support agreement, but we aim to resolve issues as quickly as possible. Many problems are prevented altogether through proactive system management.

Cyber Security FAQs

What cyber security services do you provide?

We provide layered cyber security protection including antivirus, endpoint detection and response (EDR), ransomware protection, and monitored data backups. This reduces the risk of cyber attacks, data loss, and downtime.

Is cyber security necessary for small businesses?

Yes. Small businesses are frequently targeted by cyber criminals. Even a single incident can result in lost data, business disruption, and reputational damage.

Do you secure Microsoft 365 accounts?

Yes. We help secure Microsoft 365 by configuring user access, enforcing strong passwords, enabling multi-factor authentication, and applying security best practices.

What happens if we are affected by ransomware?

Our focus is prevention, but if an incident occurs we assist with containment, system recovery, and restoring data from secure backups to minimise downtime.

Backup and Data Protection FAQs

How often is our data backed up?

Backup schedules vary depending on your requirements, but most systems are backed up daily or more frequently. Backups are monitored to ensure they complete successfully.

Where is backed-up data stored?

Data is stored securely using encrypted storage, typically within UK or EU data centres depending on the service used and compliance needs.

Can you restore individual files or full systems?

Yes. We can restore individual files, folders, or entire systems depending on what is required and the system being restored to.

Website Design and Hosting FAQs

Do you build websites for small businesses?

Yes. We design professional websites for small and medium-sized businesses, focusing on clear messaging, usability, and search visibility.

Will my website be secure?

Yes. All websites we provide include SSL certificates to encrypt data and help protect visitors. While we do not apply ongoing security patches to websites, SSL ensures secure connections.

Are your websites mobile-friendly?

Yes. All websites we build are fully responsive and work across desktops, tablets, and mobile devices.

Do you provide website hosting?

Yes. We offer reliable website hosting along with domain management and general site support.

SEO FAQs

Do you offer SEO services?

Yes. We provide SEO services as part of our website design and hosting to help improve website visibility in search engines. This includes on-page optimisation, technical SEO improvements, and guidance on content structure.

How long does SEO take to work?

SEO is a long-term process. Improvements typically build over time rather than delivering instant results, but consistent optimisation helps increase visibility and enquiries.

Can you help improve local search results?

Yes. We help businesses improve visibility for local searches by optimising website content, structure, and location signals.

Location FAQs

Where is CED Technology based?

CED Technology is based in Winsford, Cheshire.

Which areas do you provide IT support in?

We provide IT support, cyber security, and website design to businesses across Cheshire, including Winsford, Northwich, Middlewich, Tarporley, Knutsford, Crewe, Chester, and surrounding areas. We also support businesses across the North West and nationwide using remote services.

Do you support businesses outside Cheshire?

Yes. Many of our services, including IT support, cyber security, and website design are provided remotely to businesses throughout the UK.

Pricing FAQs

Do you offer fixed monthly pricing?

Yes. We offer clear monthly pricing for managed IT support and cyber security services, helping businesses budget without unexpected costs.